Building Bridges

Building Bridges

This past week at the Conwell Inn was a genuine reminder of why we do what do in the customer service industry. We are expected to put on a friendly face and help in any way we can, but few people realize the wealth of genuineness and pleasure that comes from our Front Desk Agents in assisting our guests. The guests that stayed with us during graduation last week have been staying with us for nearly four years as their sons and daughters attended Temple University.  In that time, we were not only able to deliver excellent customer service to the guests, but we were able to build long lasting relationships that have brought more happiness and smiles to the Conwell Inn than one could imagine. The guests are truly what make the day worthwhile. I can’t tell you how many times our Front Desk Agents have finished a shift, but will stick around just to see a familiar face check in later that afternoon. These are the kinds of relationships that are frequently found at the boutique Conwell Inn. Our guests know us by name, and we know what brings them to stay with us. I wish we could pass to everyone the warmth that is felt in our small lobby when guests come and go, say hello and goodbye, and exchange the latest details and good news of their lives. There is a unique trust that lies between the Front Desk Agent and the guest, one which we do not take for granted, but one in which we take great pride and drives us to go out of our way to do whatever we can to make our guest’s stay as wonderful as possible.  We appreciate the relationships we have built over the past years, and undoubtedly look forward to what the future holds for the Conwell Inn.